Privacy Policy

1. Who We Are

This Privacy Policy applies to Hemet Insulation, located at 327 E Florida Ave #2, Hemet, CA 92543, and accessible at www.hemetinsulation.com. When this policy says "we," "us," or "our," it refers to Hemet Insulation.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you visit our website.

Information You Provide

• Name, phone number, and email address submitted through our contact form
• Project details and messages you include when requesting an estimate or contacting us
• Any information you provide when communicating with us by phone or email

Information Collected Automatically

• Pages visited, time spent on the site, and referring URLs, collected via analytics tools
• Browser type, operating system, and device type
• IP address (used for analytics and security purposes only)
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and service inquiries
• Schedule appointments and follow up on completed jobs
• Communicate with you about your project by phone or email
• Improve our website and understand how visitors use it
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We do not share your personal information except in the following limited circumstances:

• Service providers: We use third-party tools such as form processors and analytics platforms. These providers only access your information to perform services on our behalf and are not permitted to use it for other purposes.
• Legal requirements: We may disclose your information if required by law or in response to a valid legal process.
• Business transfers: If our business is acquired or merged with another company, your information may be transferred as part of that transaction.

5. Cookies and Analytics

Our website uses cookies, which are small text files stored on your device. We use cookies to:

• Understand how visitors navigate the site
• Measure traffic and page performance through analytics tools
• Remember your preferences when you return

You can disable cookies through your browser settings. Doing so may affect the functionality of some parts of the site. We do not use cookies for advertising or cross-site tracking.

6. Data Retention

We retain your contact information for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Inquiry records are typically retained for up to 3 years. You may request deletion of your information at any time by contacting us at the address below.

7. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications (we will always honor opt-out requests promptly)

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in Section 9.

8. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

9. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.